f99 Privacy Policy

1 Introduction

This Privacy Policy describes how f99 ("f99", "we", "us") collects, uses, stores, and protects the personal data of players and visitors who use the f99 online gaming platform at f99.run and through the f99 mobile application ("the Platform").

f99 is committed to handling your personal data responsibly and transparently. This policy is written in plain language so that every player — regardless of their background — can understand exactly what happens to their data when they use f99. If you have questions about anything in this policy, contact f99 at [email protected].

By registering an account on f99 or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the f99 Terms and Conditions and should be read alongside them.

2 Data We Collect

f99 collects personal data in the following categories depending on how you interact with the platform:

f99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

3 How We Use Your Data

f99 uses the personal data it collects for the following purposes:

• Account management: To create and maintain your f99 account, verify your identity, and manage your login credentials.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Legal compliance: To meet f99's obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection laws.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited conduct on the platform.
• Platform improvement: To analyse usage patterns and improve the f99 platform, game selection, and user experience.
• Customer support: To respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support under f99's responsible gaming programme.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about f99 offers.

4 Legal Basis for Processing

f99 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the f99 gaming service to you under the Terms and Conditions you agreed to at registration.
• Legal obligation: Processing required to comply with AML, KYC, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for optional marketing communications, where you have given explicit consent that you can withdraw at any time.

5 Data Sharing

f99 does not sell your personal data to any third party. f99 shares personal data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and data protection obligations.
• Identity verification services: f99 uses third-party KYC providers to verify player identity and age. These providers process your identity documents under strict confidentiality agreements.
• Fraud prevention services: f99 may share data with fraud detection and prevention services to protect the platform and its players.
• Legal authorities: f99 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of f99's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom f99 shares personal data are required to handle that data securely and in accordance with applicable data protection law. f99 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

f99 uses cookies and similar tracking technologies on the f99 website and mobile application. Cookies are small text files stored on your device that help f99 deliver a better, more personalised experience.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on f99.
• Analytics cookies: Help f99 understand how players use the platform so that f99 can improve performance and game selection. Data collected is aggregated and anonymised.

f99 does not use third-party advertising or tracking cookies. You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the f99 platform.

7 Data Security

f99 takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the f99 platform.
• AES-256 encryption for sensitive data stored in f99's databases.
• Strict access controls ensuring that only authorised f99 personnel can access player data, with all access logged and audited.
• Regular security assessments and penetration testing of the f99 platform.
• Two-factor authentication available for all f99 player accounts.

While f99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your f99 account has been compromised, contact f99 support immediately at [email protected].

8 Data Retention

f99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, as required by AML and KYC regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
• Support communications: Retained for up to 3 years from the date of the communication.
• Technical and usage data: Retained in anonymised or aggregated form for platform analytics purposes with no fixed deletion date.

When personal data is no longer required and no legal retention obligation applies, f99 securely deletes or anonymises it. You may request early deletion of your data by contacting [email protected], subject to any applicable legal retention requirements.

9 Your Privacy Rights

As an f99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact f99 at [email protected]. f99 will respond to all valid requests within 30 days.

• Access: Request a copy of the personal data f99 holds about you.
• Rectification: Ask f99 to correct any inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Restriction: Ask f99 to pause processing of your data in certain circumstances, for example while a correction request is being assessed.
• Portability: Request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Object: Object to processing of your data based on f99's legitimate interests, including profiling for responsible gaming purposes.
• Withdraw consent: Where processing is based on your consent — such as marketing communications — withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children's Privacy

f99 is strictly an 18+ platform. f99 does not knowingly collect personal data from anyone under the age of 18. If f99 discovers that an account has been registered by a person under 18, the account will be closed immediately and any personal data associated with it will be deleted in accordance with applicable law.

If you believe that a minor has registered an account on f99, please contact f99 support at [email protected] immediately so that the matter can be investigated and resolved promptly.

11 Changes to This Policy

f99 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or f99's data practices. When material changes are made, f99 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The date of the most recent update is shown at the top of this page. Your continued use of f99 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may request account closure by contacting f99 support.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f99 handles your personal data, please contact the f99 privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your f99 account
• Response Time: f99 targets a response to all privacy requests within 30 days

For general questions about your account or the f99 platform, visit the FAQ page or contact f99 support via live chat.